Question 1

What are the check-in and check-out times?

Accepted Answer

Check-in is from 2:00 PM and check-out is until 12:00 PM (noon).

Question 2

Is airport transfer available?

Accepted Answer

Yes, we offer complimentary airport transfers for all guests.

Question 3

Do you allow pets?

Accepted Answer

Unfortunately, pets are not allowed at Serene Bay Resort.

Question 4

Is there a cancellation policy?

Accepted Answer

Free cancellationCancel up to 7 days before your check-in date for a full refund. Cancellations made within 7 days of check-in will receive a 50% refund of the total booking amount.Non-refundable periodCancellations made less than 3 days before check-in are non-refundable. No-shows will be charged the full booking amount.Early departureIf you check out early, the remaining nights will not be refunded. However, we may offer a partial credit at the property's discretion for stays longer than 5 nights.Force majeureIn case of natural disasters, government travel restrictions, or public health emergencies, full refunds or date changes will be accommodated without penalty.This policy applies to all room types. For group bookings (5+ rooms), please contact us directly for custom cancellation terms.

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